Digital coworker · Construction & field services
Field service dispatcher
Builds tomorrow’s schedule from skills, locations, and real availability, reshuffles it when the day changes, and keeps customers and crews informed without the phone tag.
Where the time goes today.
Dispatchers rebuild the board every time a job runs long or a tech calls in sick.
Customers call to ask when the crew is coming, and crews call to ask where they’re going next.
How the coworker works.
- 01
Plan
Matches jobs to qualified techs by skill, certification, location, and calendar.
- 02
Propose
Sends the dispatcher a schedule with reasons and conflicts flagged for approval.
- 03
Reshuffle
When something slips, proposes the smallest change that keeps commitments.
- 04
Inform
Sends crews their day in Teams and customers their arrival window through approved templates.
- 05
Close out
Collects completion notes and photos and files the job paperwork.
Where people stay in charge.
Waits for a person
- Schedule changes beyond agreed limits
- Customer commitments
- Overtime
What we measure
- Dispatcher hours per day
- On-time arrival rate
- Jobs rescheduled same-day
Typical systems
- ServiceTitan
- Jobber
- Procore
- Microsoft Teams
- Outlook
Next step
Want this coworker on your team?
We’ll map your version of the job, size the return, and build it with approvals on from day one.