Troubleshooting

If a migration fails, Profile Magician provides detailed logs to help identify the issue.

Log Locations

Logs are stored locally on the machine in: C:\ProgramData\Profmage\Logs\

Inside this folder, you will find:

• profmage.log: The main application log.
• file-permissions.log: Detailed record of every file ACL change.
• registry-permissions.log: Detailed record of every registry key change.
• appx.log: Logs from the AppX repair process.

If you used a cloud configuration (Job ID), these logs are automatically uploaded to the web portal.

Common Errors

"Access Denied" (Error 5)

• Cause: You are not running as Administrator.
• Fix: Right-click PowerShell and select Run as Administrator.

"Hive load error 32" (Sharing Violation)

• Cause: The old user is signed in and a process has locked their registry hive during the migration.
• Fix:
  1. Ensure the old user is fully signed out (not just locked).
  2. Reboot the machine.
  3. Profmage attempts to kill locking processes, but a reboot is the cleanest fix.

AppX Apps are broken / Start Menu doesn't open

• Cause: The AppX repair process was interrupted or failed.
• Fix:
  1. Log in as the new user.
  2. Open PowerShell as Administrator.
  3. Run the specific re-register command for the shell:

     Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Reporting Bugs

If you encounter a persistent issue, please export the logs from C:\ProgramData\Profmage\Logs\ and contact support.